Return and Refund Policy

Thank you for shopping with Fibre Cement Shop. We’re committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges
We accept returns and exchanges for both defective and non-defective items under the conditions listed below:

Return & Exchange Window

You may return or exchange an item within 30 days of the purchase date.

Product Condition

Products must be returned in new, unused condition with all original packaging and materials included.

Return Method

Returns and exchanges can be processed in-store only. Please contact us to arrange your visit or for additional instructions.

Restocking Fees

No restocking fees apply. Returns and exchanges are completely free of charge.

Refunds

Once we receive and inspect your returned item, we will initiate a refund to your original payment method.

Refunds are typically processed within 10 business days.

Please Note

Items that are damaged through customer misuse, or are returned outside of the 30-day window, may not be eligible for refund or exchange.

Special orders and custom items may have different return conditions; please contact us for details.